ACIL Customer Quality Service Award
The American Council of Independent Laboratories has named D.L.S. Electronic Systems recipient of the ACIL Customer Quality Service Award for 2016-2017.
Developed in 1996 to address the industry's quality issues and recognize those laboratories with exemplary quality performance, the Program provides laboratory data users with a mechanism to evaluate testing laboratories. Participants commit to ensuring data integrity, meeting customers’ quality needs and setting performance standards for the testing laboratory industry. No other evaluation program ranks customer satisfaction with laboratory services and requires laboratory management to commit to a data integrity program.
To become a participant, testing laboratories must distribute satisfaction surveys to customers and maintain proof of an annual ethics-training program and an early detection system for questionable analytical practices, and submit a signed code of ethics. Participants in 2016 demonstrated an average timeliness of 3.5 out of a possible 4.0 and an overall customer satisfaction score of 3.7 out of a possible 4.0.